Refund Policy

Return
We offer a 365-day return period (14 days for Outlet items), so you can shop online with confidence. After the applicable return period we cannot offer you a refund.
 
To qualify for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

The buyer is responsible for paying any shipping costs for the returned product. To complete your return, we require a receipt or proof of purchase.
 
Register your return in our return form using your order number and the email address or phone number used at checkout. Follow the next steps shown in the return form and use the return label or QR code and shipping instructions provided for your return. If the request is awaiting review or a label is not available, wait for further instructions before sending anything. The destination and shipping service are already specified; do not book a separate shipping service.

If you have questions regarding the return of goods, please email us at info@bumprider.com

Refund
Once the warehouse has received and inspected your return, our team reviews it and manually approves the refund. We will email you to confirm whether your return has been accepted or rejected.
 
Once your refund has been approved, we will refund the original payment method. It may take a few days for the amount to appear in your account. We cannot issue a refund to a different account.
 
Late or missing refunds
If you have not received your refund yet, first check your bank account.
Then contact your card issuer, as it may take time for your refund to appear.

Contact your bank if needed, as bank processing times can affect when the refund appears in your account.

Exchanges
We only replace items if they are defective or damaged. To arrange an exchange for the same item, email us at info@bumprider.com.
 
Faulty or damaged items
For faulty or damaged goods, Bumprider follows the Swedish Consumer Sales Act (Konsumentköplagen) (visit www.konsumentverket.se to learn more).
 
Shipping
You will be responsible for paying for your own shipping costs to return your item. Use the return label or QR code provided for your return and follow the handover instructions. If the return needs more than one parcel, contact us before handing it in so that each parcel has the correct label. Depending on where you live, the delivery time for exchanges may vary.
 
Keep your proof of handover and tracking number until your refund is completed.
 
Returns when you pay with Klarna
When your return has been completed, you will receive an updated invoice from Klarna.
You will receive your refund from Klarna within 5-10 working days to your selected account.
If you have any questions about your Klarna account, please contact Klarna Customer Service.
 
In case of disputes
In the event of any disputes, we will follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).