Returns & Exchanges
How to return an item
You have 365 days to change your mind. Returns are handled through your Bumprider account – register the return there and we will email you the instructions.
Three steps
Sign in to your account
Go to your account and enter the email address you used when ordering. We send you a one-time code – no password needed.
Open the order and request a return
Select the order, choose the items you want to return and tell us the reason. Then send the request.
Wait for our email
We review every request. When it is approved you get an email with the return address and full instructions.
Sending the parcel
You arrange and pay for the return shipping yourself.
Send the approved items to:
Elite Group Sverige AB
Idrottsgatan 8
333 31 Smålandsstenar
Sweden
Important: the parcel must be sent as a business parcel (in Sweden: företagspaket) and delivered directly to our warehouse. Parcels sent to a service point or parcel shop cannot be collected and may be returned to you.
- Use a trackable shipping service and keep the tracking number until your refund is completed.
- Items must be unused, in the same condition you received them and in the original packaging.
- Do not send anything back before your return request has been approved.
Your refund
Once we have received and inspected your return, we email you the outcome and process the refund to the payment method you used at checkout. If you paid with Klarna you will receive an updated invoice from Klarna.
Faulty or damaged items
If your item arrived damaged or developed a fault, email us at info@bumprider.com before starting a return. We follow the Swedish Consumer Sales Act (Konsumentköplagen).